Field Service Technician (Greenfield, MA area)
Smile, you’re a Field Service Technician. Curmudgeons and perpetual scowlers need not apply!
Call up central casting and you’ll find our ideal candidate to be a personable, respectful, happy, and customer-focused individual. They understand that our clients just want to be able to do their job. Technology should work for them, not the other way around.
Our Field Service Technicians are responsible for the support and maintenance of computer hardware, software, printers, scanners, and other miscellaneous equipment at a customer’s place of operation. You should be comfortable working remotely or onsite, and provide first level problem determination and resolution as expeditiously as possible. Learn More
Service Desk Agent
If you believe that a smile and positive attitude can come shining through during a simple phone call, then you should definitely apply to join our team as a Service Desk Agent.
Passion for people, patience, and a knack for problem-solving are key attributes of your personality and while you’ll have plenty of back-up when you need it, you’ll earn the moniker “Dr. IT” with your ability to diagnose and cure the technical ills of our clients.
Under general supervision, our Service Desk Agents work in a fast-paced call center environment, diagnosing problems and providing second-tier support to end users for either PC, server, or mainframe applications and hardware. Learn More